We have a handful of people in the Philippines who help us with much of the admin work our San Francisco team just doesn't have the capacity to do. Nothing that's difficult, just tasks that are monotonous and time consuming. Well now the offshore team seems to be fed up with the amount of shit work we have thrown at them. A little while ago during a team meeting, we were discussing different projects we need to get done at the end of the year and the consensus at the end of the meeting was that we would just make the offshore team do all this work since it's nothing technical and none of us feel like doing it. Since then, the offshore team has been considerably slower with getting things done. When they are asked to make updates in our systems or trackers it seems to take them days rather than 20 minutes. I believe Arvin and Carlo are leading a revolution against us to push back on all this bullshit work we give them. To be honest I respect it. They work horrible hours due to the time zone difference.
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You bring up a point that applies to banking, consulting, and really any industry that is fairly quantitative and requires an exceptional understanding of the English language that tries to outsource to LCOL countries. Oftentimes, you will see posts on here talking about how IBD at the Analyst - Associate level should be outsourced entirely to places like India or North Africa. This is of course, ridiculous, as the quality of work is typically so low it takes multiple turns by US / EU employees before it is even remotely presentation ready. The quality is generally on par with a no return offer intern. There are a million reasons as to why the quality is drastically lower, but the net result is, offshore employees cannot be asked to do any of the heavy lifting.
I don't think you'll have the answer but why don't banks just outsource to English speaking Sub Saharan African countries, they get the same work done and nothing is lost in translation since its a first language for many college educated workers all for a similar price, the minimum wage in some of these countries are like $20 per month so it might even be cheaper than hiring from the east where standards of living is much higher anyway plus the time difference is not as crazy as they more or less share timezones with Europe.
I can see Nigeria, Ghana, Kenya, Zimbabwe etc doing a lot of these jobs better especially when it comes to things like presentations.
Wonder what the reason is.
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